Using kaizen to improve graduate business school degree programs
Abstract
Purpose
To illustrate the applicability of kaizen in higher education.
Design/methodology/approach
Kaizen process was used for ten courses contained in a part‐time executive MS degree program in management.
Findings
Kaizen was found to be an effective process for improving graduate business school courses and the value proposition for students.
Research limitations/implications
Further opportunity to quantitatively correlate kaizen results with student satisfaction.
Practical implications
Kaizen can help higher education institutions compete more effectively against both traditional non‐profit and newer for‐profit sources of higher education.
Originality/value
Presents insights, lessons learned, and critical reflections from the first known application of kaizen in higher education for this purpose.
Keywords
Citation
Emiliani, M.L. (2005), "Using
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited