Changes in the banking sector – the case of Internet banking in the UK
Chanaka Jayawardhena
(Chanaka Jayawardhena (cjcor@dmu.ac.ukis) is a Junior Research Fellow, Graduate School of Business, De Montfort University, Leicester, UK.)
Paul Foley
(Paul Foley (pdf@dmu.ac.uk) is Professor of Business Development and Director of the International Electronic Commerce Research Centre, Graduate School of Business, De Montfort University, Leicester, UK and Visiting Professor, School of Information Systems, University of South Australia, Australia.)
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Abstract
The Internet is gaining popularity as a delivery channel in the banking sector. At the same time, customer needs are changing. A total of 12 Internet banking operations in the UK are analysed under customer empowerment functions and Internet banking Web attributes. Internet banking renders location and time irrelevant, and empowers customers with greater control of their accounts. Banks achieve cost and efficiency gains in a large number of operational areas.
Keywords
Citation
Jayawardhena, C. and Foley, P. (2000), "Changes in the banking sector – the case of Internet banking in the UK", Internet Research, Vol. 10 No. 1, pp. 19-31. https://doi.org/10.1108/10662240010312048
Publisher
:MCB UP Ltd
Copyright © 2000, MCB UP Limited