The role of information technology in enhancing patient satisfaction

The rapid changes taking place in the health care sector have prompted health care organizations to pay more attention to the satisfaction of their patients. Many healthcare providers are therefore looking for ways to improve their performance as perceived by patients. This article points out the growing importance of the concept of patient satisfaction, and suggests that one of the ways to improve patient satisfaction rating is to put more emphasis on the use of appropriate information technology in the delivery of healthcare. A framework through which improvement can happen is designed to help managers conceptualize the process.