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Halal logistics service quality: conceptual model and empirical evidence

Suhaiza Zailani (Faculty of Business and Accountancy, University of Malaya, Kuala Lumpur, Malaysia)
Shima Jafarzadeh (School of Industrial Technology, Universiti Sains Malaysia, Penang, Malaysia)
Mohammad Iranmanesh (Graduate School of Business, Universiti Sains Malaysia, Penang, Malaysia)
Davoud Nikbin (Faculty of Business, Sohar University, Sohar, Oman)
Nur Izatul Irani Selim (Faculty of Business and Accountancy, University of Malaya, Kuala Lumpur, Malaysia)

British Food Journal

ISSN: 0007-070X

Article publication date: 8 August 2018

Issue publication date: 12 October 2018

2022

Abstract

Purpose

The purpose of this paper is to devise and test a model of halal logistic service quality.

Design/methodology/approach

To develop the halal logistics service quality model, the relevant literature was reviewed and a qualitative study was carried out on halal logistics service providers and their customers. A survey of 253 halal food and beverage firms in Malaysia was conducted, and based on the results, a model was developed and tested empirically.

Findings

Based on the literature review, interviews, pretest and empirical study, a valid and reliable measurement instrument for halal logistics service quality was developed.

Practical implications

The findings can help managers of halal logistics service providers to understand the criteria that halal food and beverage firms are considered to judge the quality of halal logistics services.

Originality/value

This study makes a valuable contribution by proposing a halal logistics service quality model.

Keywords

Acknowledgements

The authors would like to acknowledge the financial support provided by University of Malaya under the research grant RP029D-15SBS.

Citation

Zailani, S., Jafarzadeh, S., Iranmanesh, M., Nikbin, D. and Selim, N.I.I. (2018), "Halal logistics service quality: conceptual model and empirical evidence", British Food Journal, Vol. 120 No. 11, pp. 2599-2614. https://doi.org/10.1108/BFJ-07-2017-0412

Publisher

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Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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