Fairness and the fast food employee: Using organizational justice to enable performance management

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

This paper is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Is the customer always right? This somewhat hackneyed phrase is still trotted out by many managers when seeking to underline the importance of customer service. Of course, all employees should aim to give the best service they are able to within the parameters of their role, but sometimes, the customer may not be all they seem to be, and employee behavior has to be understood more widely. After all, we all have seen customer behavior that lacks any kind of respect for retail employees. We may even have been guilty of this ourselves.

This paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations.

The paper saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent, information and presenting it in a condensed and easy-to-digest format.