Talent management dimensions and their relationship with retention of Generation-Y employees in the hospitality industry

The purpose of this paper is to determine the causal relationship between talent management dimensions such as Human Capital Index and perceived organizational support (POS) and the impact thereof on the turnover intentions of Generation-Y employees. This study tries to find out how the intensions of employees to quit relates significantly to the talent management practices in Indian hospitality organizations.

This study proposed an integrated conceptual model based on previous literature where the relationship between the relevant constructs is verified. A cross-sectional survey design is used for data collection, which is ideally suited for the descriptive and predictive functions associated with correlation research and for assessing the interrelationship among various variables in the study.

Pearson’s correlations showed a practically significant positive relationship between the organization’s talent management practices and POS. It is also inferred that perceived supervisory support does not mediate the relationship between talent management practices and intention to quit. The findings of this study also confirm that employees’ perception of the organization’s actions has direct effects on their perception of support from their supervisors. The study also found a practically significant negative relationship between POS and the employee’s intention to quit, where high levels of POS are associated with a decreased intention to quit the organization.

From a theoretical aspect, this study provided a quantitative method for assessing the Generation-Y employees’ perceptions in relation to other relevant constructs. Practically, this study provided a framework for the management to understand that the perceptions regarding talent practices and support influence an employee’s intent to leave an organization.