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Sustainable management practices in UAE hotels

Amal Alameeri (College of Business Administration, Abu Dhabi University, Abu Dhabi, UAE)
Mian M. Ajmal (College of Business Administration, Abu Dhabi University, Abu Dhabi, UAE)
Matloub Hussain (College of Business Administration, Abu Dhabi University, Abu Dhabi, UAE)
Petri Helo (Department of Industrial Management, University of Vaasa, Vaasa, Finland)

International Journal of Culture, Tourism and Hospitality Research

ISSN: 1750-6182

Article publication date: 8 October 2018

Issue publication date: 17 October 2018

1786

Abstract

Purpose

Sustainability has become an important objective for most organizations, as it is emerging as a competitive necessity. This study aims to develop a framework for the identification, categorization and prioritization of sustainable management practices (SMPs) in the hotel sector.

Design/methodology/approach

An extensive literature review was conducted to identify SMPs in the service sector, and a survey tool was used to categorize and prioritize the most important practices based on expert opinion. An analytical hierarchical process (AHP) was used to prioritize the main criteria and sub-criteria of SMPs. The study is composed of 8 main criteria and 33 sub-criteria relevant to the hotel sector.

Findings

It is observed that employee management and government management take top priority under the main criteria, and policy requirements, customer culture and education and training were determined to be the three most relevant sub-criteria as SMPs for hotels in UAE. The results indicate that hotels mostly focus on economic sustainability; however, the environmental and social dimensions of sustainability are ignored in management practices.

Research limitations/implications

The results are derived from four- and five-star hotels and therefore cannot be generalized. In addition, future research on specific categories of hotels is needed in other countries. The current research model can be also applied in different types of companies in tourism and other sectors.

Practical implications

Hotel managers should exert greater effort with regard to the environmental and social dimensions of sustainability practices, as they are highly important. Internationally, there has been considerable debate with regard to these issues, and at present, customers are well aware of such social and environmental efforts.

Originality/value

This study offers original insights into the area of SMP in UAE, especially in the hotel sector.

Keywords

Citation

Alameeri, A., Ajmal, M.M., Hussain, M. and Helo, P. (2018), "Sustainable management practices in UAE hotels", International Journal of Culture, Tourism and Hospitality Research, Vol. 12 No. 4, pp. 440-466. https://doi.org/10.1108/IJCTHR-10-2017-0100

Publisher

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Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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