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Post occupancy evaluation of a flexible workplace facility in Saudi Arabia

Mohammad A. Hassanain (Architectural Engineering Department, King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia)
Ali K. Alnuaimi (Architectural Engineering Department, King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia)
Muizz O. Sanni-Anibire (Dammam Community College, King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia)

Journal of Facilities Management

ISSN: 1472-5967

Article publication date: 8 May 2018

519

Abstract

Purpose

This paper aims to present an assessment of user satisfaction of an innovative workplace design, otherwise known as flexible workplaces.

Design/methodology/approach

The study first sought to establish the level of flexibility of the workplace through the identification of flexibility criteria presented in a checklist format. In total, 29 criteria were identified and subsequently assigned weights by ten professionals. These professionals further assessed a case study office building through a walkthrough exercise to determine its level of flexibility. Furthermore, a post occupancy evaluation (POE) was conducted to assess the level of users’ satisfaction with functional performance elements. Questionnaire surveys were administered to 142 users, with a 63 per cent response rate. The feedback was analyzed and presented using the mean satisfaction index approach.

Findings

The results showed that the total flexibility achieved by the facility is 67.63 per cent, which is considered to be “averagely flexible”. The POE results also showed that users were strongly dissatisfied (SD) with the “adequate number of enclosed offices,” which is one of the corner-stones of flexibility where open-plan offices are strongly encouraged. Users expressed dissatisfaction with other issues, while their overall satisfaction with the facility was noted.

Originality/value

This study is based on the premise that innovative workplace facilities will only fulfill its intended objectives if designers consider the satisfaction of its users. The study makes a specific contribution in the assessment of workplace flexibility and occupants’ satisfaction of flexible workplaces. This will be of significant value to facility managers, designers and space planners involved in the design and management of workplace facilities.

Keywords

Acknowledgements

The authors thank King Fahd University of Petroleum and Minerals for the support and facilities that made this research possible.

Citation

Hassanain, M.A., Alnuaimi, A.K. and Sanni-Anibire, M.O. (2018), "Post occupancy evaluation of a flexible workplace facility in Saudi Arabia", Journal of Facilities Management, Vol. 16 No. 2, pp. 102-118. https://doi.org/10.1108/JFM-05-2017-0021

Publisher

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Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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