A trickle-down effect of subordinates’ felt trust
ISSN: 0048-3486
Article publication date: 2 May 2019
Issue publication date: 23 May 2019
Abstract
Purpose
The purpose of this paper is to examine the relationships between managers’ and supervisors’ trust in subordinates and team cooperation and to suggest that the downward flow of trust affects team employees.
Design/methodology/approach
Data were collected from supervisor-employee dyads from a multisource field study.
Findings
Feeling trusted by managers has an indirect effect on team cooperation through feeling trusted by supervisors. In addition, there was a strong positive relation between feeling trusted by supervisors and team cooperation when team size was smaller, but a weak positive relation when team size was larger.
Practical implications
In order for subordinates to feel trusted, management leaders must implement actions that include: delegation and empowerment, participative decision-making and listening with respect and full attention. It is also suggested that the team size should not be too large.
Originality/value
We integrate theories of social exchange, social information processing, social learning and attraction-selection-attrition to test a trickle-down model of how trust in subordinates cascades down through management levels and ultimately affects team cooperation.
Keywords
Citation
Chiu, H.-C. and Chiang, P.-H. (2019), "A trickle-down effect of subordinates’ felt trust", Personnel Review, Vol. 48 No. 4, pp. 957-976. https://doi.org/10.1108/PR-01-2018-0036
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited