Need radical innovation and continuous improvement? Integrate process reengineering and TQM
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Abstract
Initiatives to enhance operational performance can include some programs that strive for continuous improvement and others that attempt radical innovation. But implementation depends upon learning how to integrate the substantially different approaches of total quality management (TQM) and business reengineering.
Citation
Davenport, T.H. (1993), "Need radical innovation and continuous improvement? Integrate process reengineering and TQM", Planning Review, Vol. 21 No. 3, pp. 6-12. https://doi.org/10.1108/eb054413
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited