Accessibility for Persons with Disabilities and the Inclusive Future of Libraries: Volume 40

This chapter introduces the role that libraries have played in the struggle for equity and access for people with disabilities. It explores the historical evolution of the library and its service to patrons with disabilities and the significance that the now dominant role of the Internet and digital library resources hold in the realm of equal access to information and resources.

We introduce the three sections in this book beginning with libraries and their service and engagement of patrons with disabilities, continuing with a discussion of the accessibility of digital library resources, and concluding with a discussion of international laws and policies that relate to libraries and digital inclusion.

The Internet and related information and communication technologies have offered libraries around the world many new opportunities to support and extend their activities to support accessibility and inclusion of people with disabilities. The structure of this book and its case studies provide inspiration for libraries and librarians that seek to expand the inclusion of their libraries and the communities that they support.

This chapter introduces a book that is intended to provide best practices and innovative ideas to share amongst libraries, while publicizing the contributions of libraries in promoting social inclusion of and social justice for people with disabilities to those in the library community, and helping libraries to better articulate their contributions in these areas to disability groups, funders, policymakers, and other parts of their communities.

The chapter provides instruction on how public libraries can improve the services that they provide to community members with print-related disabilities.

A combination of methods was used (interview, survey, document analysis, usability testing, and expert inspection), to investigate the current level of service provided to community members who are blind or low vision by the Baltimore County Public Library, in five areas:

1. Web Accessibility and Maintenance

2. Staff Awareness and Training

3. Physical Environment of the Library

4. Library offerings, including databases, materials, and equipment: what we have now and what we should have

5. Marketing materials: what, how, and where to be more visible

In all five areas, there were important findings about current barriers to accessibility, and suggestions for improvement in the future were made in the chapter.

The chapter details the steps taken by a large public library system, in a challenging budget environment, with changing leadership, to make improvements in the quality of service provided to people who are blind or low vision.

In the past, people with print-related disabilities were often referred to the Maryland State Library for the Blind and Physically Handicapped. However, over time, the nature of materials acquisitions at public libraries has changed. A large percentage of materials acquired by public libraries is now in digital format, which provides an opportunity for public libraries to start providing services to people with print disabilities.

The maker movement is showing signs of gaining popularity as it matures. As information institutions, libraries find themselves admirably positioned to serve as hosts for formal makerspaces that encourage turning ideas into reality. Though equipment for innovation is becoming more affordable and therefore more available for general use, many products do not include accessible design, which hinders the significant population of potential inventors who have disabilities. This chapter seeks to provide guidance to organizations that want to implement universally accessible makerspaces.

This chapter is the result of a semester-long project in which students at the University of Maryland worked with a local library seeking to build a new universally accessible makerspace. Article reviews, interviews, and solicitations for information from the field helped form the understanding and suggestions provided in this project.

Interaction with field experts led to specific suggestions for library staff on policy, equipment, and staffing.

Accessible makerspaces make it possible for anyone to exercise creative endeavors by providing equipment and materials that encourage innovation regardless of ability.

Literature about universally accessible library-owned makerspaces is very scarce. This chapter serves to bring together writing and practice in both universal accessibility and makerspaces to provide a starting point for other institutions considering implementing similar services.

This chapter explores the roles of maker spaces in promoting accessibility for and inclusion of library patrons with disabilities. The maker movement is a cultural trend toward creativity, and the disability community can gain both accessibility and innovation solutions from the maker movement.

This chapter is a case study, examining the development, outreach, partnership, engagement, and programing activities of the District of Columbia Public Library to establish an inclusive maker space. This library brings users and developers together to share information and innovate solutions for patrons with disabilities.

The maker space has been an important part of the suite of services for patrons with disabilities. The Adaptive Technology Program influences the application and implementation of assistive technology in the community through the maker movement, bringing innovative technology support, training, and events that act as models for further innovation in the community.

This chapter offers many ideas for inclusion and empowerment of patrons with disabilities through maker spaces, assistive technologies, and related programs and services. These ideas can be applied in other public libraries and in any other types of libraries wishing to use innovative technologies to serve patrons with disabilities.

This chapter lays out the blueprint the Maryland State Library for the Blind and Physically Handicapped followed in meeting the expectations of readers with print disabilities. The chapter also discusses the challenges both state and local public libraries face in meeting the current and future expectations of these clients and presents a scenario of a hybrid service in which state and local public libraries work together to meet client expectations.

Reports the process and strategies the library used to reinvent itself as a community-centered institution. Presents possible approaches for a collaborative, inclusive library service by state/federal sponsored and public libraries.

The Maryland Library successfully met client expectation through creating a community-centered library. Public libraries offer many inclusive services that, combined with the specialized service of a state/federally sponsored library, could provide equitable information access for clients with diverse, individual information needs.

This case study presents a successful library service for a complex, continually changing client population and proposes collaborative partnerships for special and local public libraries.

Accessibility and inclusion are at the very core of what libraries are all about and libraries and librarians have an essential, catalytic role to play in facilitating the full participation of people with disabilities in society. Inclusive librarians ensure that their library’s facilities, services, programs, collections, and technology are designed in ways in which all people, regardless of their ability, have an opportunity to participate in and use them. The purpose of this chapter is to raise librarian awareness to the importance of providing effective, well-designed, inclusive programs and services to patrons with disabilities and ensuring that all libraries are physically and virtually accessible to everyone.

The chapter provides a brief review of the history and current state of accessible and inclusive libraries, including the laws and policies governing it and identifies some of the major barriers to successful accessibility and inclusion (including insufficient time and money, externally controlled decision-making, unawareness of existing services, and inadequate training).

The chapter offers a variety of practical strategies for overcoming those barriers, with potential or actual examples of how librarians have/can put them into action.

The chapter concludes with descriptions of special national, regional, and state initiatives, including Syracuse University’s Project ENABLE (Expanding Non-discriminatory Access By Librarians Everywhere), Florida State University’s Project PALS (Panhandle Autism Library Services), and the Illinois State Library’s Targeting Autism projects, all designed to help librarians ensure that their library’ facilities, programs, and services are accessible and inclusive.

This chapter aims to present best practices in providing inclusive resources and services offered to persons with disabilities at a public university library, in light of the 25th anniversary of the Americans with Disabilities Act (ADA).

A review of past practices and future considerations are presented from the perspective of providing both effective services and acquiring accessible resources.

Effective practices, at a college library serving individuals with disabilities, need to be a consistent part of daily practices and policies. Due to changing populations of students with disabilities, library outreach to the local disability office and communication to library professionals is essential. Practices for acquiring, assessing, and purchasing library resources require conformity to legal standards in order to be an “accessible” library.

Success for college students with disabilities also requires an institutional and system-wide university commitment to accessibility. As a case study in practice, the College of Staten Island (CSI) Library actively assesses accessibility at their library, which can be relevant to other academic libraries.

Limited amount of studies document the application of compliance with the ADA to daily library acquisition practices. Initiatives are also presented that can lead to future procurement guidelines at the CSI and similar organizations.

The author takes a comprehensive look at the accessibility of e-resources for all people, including those with disabilities, in the context of collection development (CD).

Employing a combination of research methodologies — policy analysis, content analysis, and phone survey—the author explores the extent to which the needs of people with disabilities are considered.

Several professional library organizations recommend accessibility-sensitive selection and procurement procedures. However, not all students enrolled in library school programs might learn about the issue. Few books on the subject cover the issue adequately. Nationwide, CD policies requiring conformance to accessibility standards are the exception; and when librarians meet to make decisions about the selection of specific e-resources, the needs of people with disabilities are rarely on their radar screens.

Researchers conducting similar surveys in the future might want to not only select a statistically more representative sample of academic libraries but also widen their focus and include both accessibility and usability in their investigations.

Textbook authors and course instructors in the area of CD need to address accessibility and usability. Librarians need to raise the issue with database and e-book vendors during license negotiations.

The acquisition of e-resources designed to be accessible and usable for all will enable people with disabilities to participate more fully in our information-driven society.

The data collected provide for a broad discussion of the extent to which the needs of people with disabilities are considered in connection with CD.

To provide librarians with a better understanding of what makes online content truly accessible and to increase awareness of the current common accessibility issues found in library web sites and vendor supplied electronic resources.

A through and in-depth literature review takes a look at the web accessibility problems historically found in library web sites. It then briefly explains the basics of web accessibility and delves more deeply into structural content access, which is the hallmark of true accessibility. The simple mechanics as well as the pros and cons of traditional methods of providing keyboard access to web content is discussed. The chapter then provides a gentle introduction to HTML5 and the Web Accessibility Initiative-Accessible Rich Internet Applications (WAI-ARIA), current use, techniques for use, and application opportunities. The chapter also provides the research results of a broad examination of the basic structural accessibility state of many current database providers.

The research shows that the accessibility of library web sites is improving; however many library vendor database products still have significant accessibility problems.

Through the practical accessibility explanations, the chapter points out the ways librarians can use this knowledge to work with users and communicate with product providers regarding the accessibility of library resources.

This chapter provides a rich resource for understanding and implementing web accessibility, particularly as it applies to keyboard navigation and the new accessibility features in HTML5 and WAI-ARIA.

Academic library web sites contain a vast amount of content, often contributed by a large number of content creators with varying levels of technical expertise. The Penn State University Libraries site contains almost 10,000 pages contributed by over 200 content creators from all areas of the Libraries.

In October 2011, in response to a complaint filed against Penn State by the National Federation of the Blind, the University Libraries agreed to comply with the Web Content Accessibility Guidelines (WCAG) 2.0 AA within a year to ensure that the web site would be accessible to all Libraries’ users.

This chapter describes how the Libraries developed a remediation plan; engaged content authors in the Libraries’ accessibility effort; implemented new content roles and workflow to ensure web accessibility and how they continue to actively measure and maintain the accessibility of web site content.

This chapter will be useful to Libraries committed to making their web content accessible to all users.

Digital inclusivity is about making web sites available to users regardless of a user’s device or disability. This study seeks to find out how accessible and mobile ready state library web sites are and if there is a relationship between web site accessibility and mobile readiness.

I examined web site accessibility through automated code evaluation and manual code inspection of the web site homepage. I evaluated mobile readiness by comparing how homepages displayed on a desktop computer vs. a smart phone.

Most state library web sites had accessibility problems, including missing alternative text for images (82%), inaccessible forms (54%), and poor contrast between text and background (56%). Only 36% of the sites were mobile ready. A Spearman rho analysis of accessibility and mobile readiness found that the more accessible a site is, the more likely it is mobile ready (and vice versa).

While this study identified accessibility and mobile readiness issues, it does not address why these problems exist. In addition, the unit of analysis was limited to the web site homepage. The study’s results emphasize the need to combine manual code inspection with automated analysis, particularly for images’ alternative text.

The study suggests that state libraries need to take greater care in meeting accessibility standards, particularly easily followed standards such as providing appropriate alternative text for images.

Despite the importance of state libraries in organizing and funding local libraries, there has been little research to date on state library web sites.

This chapter looks at Australian public libraries and how they have developed and delivered inclusive service to people with disabilities over the past decade or so. As digital technology impacts the public library sector the question of “how are libraries responding?” emerges, especially for the one in five Australians living with disabilities. This chapter is focused on how the public library network is delivering digitally inclusive services to people with disabilities.

The approach was to examine the international obligations, related governance, and professional standards that apply to Australian Public libraries; the current disability and digital inclusion related research from the past decade; and highlight some of the better examples of practice in Australian public library service.

This chapter is not a comprehensive examination but rather a summary scan of digital inclusion practice. However, it raises a number of questions for further investigation: research as to how these obligations are put into practice; how they can be better shared and learnt from; and more importantly how the aspiration of “inclusion for all” is being met.

This chapter explores the historical and evolving relationship between human rights, social justice, and library support of these efforts through physical and digital access, as well as relevant legal frameworks.

We explore the connection between libraries, technology, human rights, and social justice. The human rights and social justice functions of libraries are descriptive of what libraries have become in the age of the Internet. Many aspects of the information and communication capabilities that are provided through Internet access have been leveraged to promote human rights and social justice throughout the world.

There is practical evidence through case studies and survey results that libraries have primarily embraced this direction through offering many individuals without Internet access or technology experience a place of physical access, education, and an ongoing atmosphere of inclusion and accessibility as society embraces an increasingly digital future. This focus on rights and justice exists within varying legal structures related to people with disabilities and to values of rights and justice. Many libraries have also created programs and services that are targeted toward online equity for people with disabilities. This proactive response regarding digital accessibility is indicative of the likelihood that there is an inclusive future for libraries and their services to the broadest of their communities.

Highlighting this role and a motto of access for all will enable libraries to expand their significant contributions to human rights and social justice that extend beyond the traditional physical infrastructure and space of libraries.