Service desk shuffle
Abstract
Purpose
The purpose of this article is to encourage public librarians to consider replacing two service desks with one.
Design/methodology/approach
The author interacts with his experience of providing library services from a two‐story Carnegie library and a multi‐desk one‐story library to make an argument for a single service desk.
Findings
Providing one service point creates a seamless experience for patrons and necessitates teamwork from all service staff – professional and non‐professional.
Originality/value
Offers a “common‐sense” perspective on providing reference and circulation services.
Keywords
Citation
Lund, J.R. (2012), "Service desk shuffle", The Bottom Line, Vol. 25 No. 1, pp. 23-25. https://doi.org/10.1108/08880451211229199
Publisher
:Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited