An empirical study of ERP success evaluations by business and IT managers

The purpose of this study is to examine how two organizational members, i.e. business and information technology (IT) managers evaluate the success measures of acquired enterprise resource planning (ERP) systems.

Surveys were conducted in two Northern European countries – Finland and Estonia.

Prior studies suggest that business and IT managers evaluate organizational‐IT issues, including ERP success evaluations differently. However, this study's data analysis showed that no significant statistical differences exist between the two groups on the six dimensions of ERP success operationalized with the exception of one, i.e. vendor/consultant quality. In brief, both groups seem to have a similar view of ERP success in their respective organizations.

Discusses the implications for practitioners and researchers.