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Impact of enterprise mobile system implementation on organizational ambidexterity mediated through BPM customizability

Praveen Choudhary (XLRI Jamshedpur School of Business and Human Resources, Jamshedpur, India)
Monika Mital (Great Lakes Institute of Management, Chennai, India)
Ashis Kumar Pani (XLRI – Xavier School of Management, Jamshedpur, India)
Armando Papa (University of Rome, Rome, Italy)
Francesca Vicentini (Link Campus University, Rome, Italy)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 5 June 2018

Issue publication date: 14 August 2018

647

Abstract

Purpose

The purpose of this paper is to examine how organizational workers improve their perceived mobile user experience (UX) locus of control affected through organizational ambidexterity when using enterprise mobile systems (EMS). This study investigates the mediation role of business process customizability in the relationship between habitual use of EMS by individuals and organizational ambidexterity.

Design/methodology/approach

Over 150 possible respondent mobile phone users across 40 organizations in metropolitan National Capital Region (NCR) of Delhi with approximately were given the questionnaire. The data of a total of 121 NCR valid respondents aged between 22 and 49, after scrutinizing all collected questionnaires and removing those that had too many missing values or had the same answer to all questions, were used for analysis. The respondents were sampled from a research panel directory of a set of firms of the research firm hired for this survey.

Findings

The study finds complete mediation between the habitual use of EMS and organizational ambidexterity. Importantly, the empirical findings provide the research community with a deeper understanding of how EMS usage impacts organizational ambidexterity and individual’s UX locus of control.

Originality/value

It draws some newer areas of research with respect to interactions between enterprise mobile systems, business process customization due to enterprise mobile systems and organizational ambidexterity, which were hitherto unexplored.

Keywords

Citation

Choudhary, P., Mital, M., Pani, A.K., Papa, A. and Vicentini, F. (2018), "Impact of enterprise mobile system implementation on organizational ambidexterity mediated through BPM customizability", Business Process Management Journal, Vol. 24 No. 5, pp. 1235-1254. https://doi.org/10.1108/BPMJ-07-2017-0209

Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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