Emotional and cultural intelligence in diverse workplaces: getting out of the box
Industrial and Commercial Training
ISSN: 0019-7858
Article publication date: 19 October 2017
Issue publication date: 21 November 2017
Abstract
Purpose
The purpose of this paper is to explore how cultural intelligence (CQ) and emotional intelligence (EI) can assist with navigating the complexities associated with diversity in the workplace.
Design/methodology/approach
This paper was developed through a comprehensive literature review related to the constructs of EI and CQ.
Findings
The authors focused on the conceptualization and evolution of the intelligence types as reflected in the literature, examine research that connects the intelligence types with issues of the workplace, and its contributions when used in a diverse workplace for improving organizational outcomes and access and inclusion of underrepresented cultural and social groups.
Originality/value
This paper explores the constructs of EQ and CQ and specifically the value the constructs may provide to individuals and organizations. Further, means of developing CQ and EI are discussed
Keywords
Citation
Clark, J.M. and Polesello, D. (2017), "Emotional and cultural intelligence in diverse workplaces: getting out of the box", Industrial and Commercial Training, Vol. 49 No. 7/8, pp. 337-349. https://doi.org/10.1108/ICT-06-2017-0040
Publisher
:Emerald Publishing Limited
Copyright © 2017, Emerald Publishing Limited