Total quality management and innovation: Relationships and effects on performance of agricultural R&D organisations
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 6 March 2017
Abstract
Purpose
The purpose of this paper is to illustrate the relationship between total quality management (TQM) and innovation and the way each impacts on the performance of agricultural research and development (R&D) organisations.
Design/methodology/approach
A gap score survey instrument based on the balanced scorecard approach, 25 most commonly reported TQM practices and two types of innovation were considered for data collection. Structural equation modelling was used for the analysis of the relationships between the surveyed constructs.
Findings
A positive relationship between TQM, innovation and performance was observed. A hypothesised model depicting the complex relationships between the investigated constructs was developed.
Practical implications
The model, which also predicts total effects of various organisational practices on performance, provides an opening for developing a TQM-innovation-performance framework for agricultural R&D organisations.
Originality/value
The survey instrument presents a novel approach for assessment of R&D policies and practices through determination of gap scores.
Keywords
Citation
Maistry, K., Hurreeram, D.K. and Ramessur, V. (2017), "Total quality management and innovation: Relationships and effects on performance of agricultural R&D organisations", International Journal of Quality & Reliability Management, Vol. 34 No. 3, pp. 418-437. https://doi.org/10.1108/IJQRM-04-2015-0061
Publisher
:Emerald Publishing Limited
Copyright © 2017, Emerald Publishing Limited