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Why do you ask? Reference statistics for library planning

Tord Høivik (Tord Høivik is a Lecturer at Oslo University College, Oslo, Norway.)

Performance Measurement and Metrics

ISSN: 1467-8047

Article publication date: 1 April 2003

969

Abstract

Provides a study of current patterns and trends in reference services based on an analysis of data derived from Ask the Library, a national virtual reference desk that has been operated by Oslo Public Library since 1998.

Keywords

Citation

Høivik, T. (2003), "Why do you ask? Reference statistics for library planning", Performance Measurement and Metrics, Vol. 4 No. 1, pp. 28-37. https://doi.org/10.1108/14678040310471220

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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