Development of a balanced scorecard for flight line maintenance activities
Journal of Quality in Maintenance Engineering
ISSN: 1355-2511
Article publication date: 12 October 2015
Abstract
Purpose
The purpose of this paper is to describe the development of a balanced scorecard (BSC) for flight line maintenance (MX) activities in the US Air Force.
Design/methodology/approach
The BSC development process consists of three stages: groundwork, design beginning with structuring of organizational strategic elements through performance measure identification and construction of the BSC framework, and finalization for continuous improvement.
Findings
Based on logistics expert responses the authors validated a case BSC for flight line MX activities within an aircraft maintenance unit. Validation was done with respect to perspective measures including mission, influencing factors, management, and information enhancement.
Originality/value
BSC development through identification of mission critical performance measures should improve performance of aircraft scheduling and achievement of mission objectives. Guidelines were used to develop a case validated by Air Force logistics personnel.
Keywords
Acknowledgements
This research was supported through Contract Number F33615-99-D-6001, CDRL A001, TRS Delivery Order No. 23. The authors would like to thank the AFRL/HES-PC for their participation, in particular Matthew Goddard and the AMU maintenance staff at Barksdale AFB.
Citation
Nachtmann, H., Collins, T., Chimka, J.R. and Tong, J. (2015), "Development of a balanced scorecard for flight line maintenance activities", Journal of Quality in Maintenance Engineering, Vol. 21 No. 4, pp. 436-455. https://doi.org/10.1108/JQME-07-2012-0023
Publisher
:Emerald Group Publishing Limited
Copyright © 2015, Emerald Group Publishing Limited