Unveiling the black box of human-computer interaction: The need for replay process tracing in decision aid research

Abstract

The extant accounting behavioral research related to decision aid impacts on user's decision-making has been limited over time due to the focus on decision outcomes to the neglect of the underlying decision processes and strategies. A primary barrier in moving the decision aid literature forward into the exploration of the black boxof human-computer interaction is the paucity of methods for accurately capturing the interaction process. This paper presents a conceptualization of a technique we refer to as replay process tracing that allows the researcher to recreate the precise session that a user has participated in with a decision aid. We subsequently operationalize this conceptualization through a working prototype model with advanced replay process tracing functionality.

Citation

Arnold, V., Clark, N., Collier, P.A., Leech, S.A. and Sutton, S.G. (2001), "Unveiling the black box of human-computer interaction: The need for replay process tracing in decision aid research", Advances in Accounting Behavioral Research (Advances in Accounting Behavioural Research, Vol. 4), Emerald Group Publishing Limited, Leeds, pp. 381-405. https://doi.org/10.1016/S1474-7979(01)04081-9