Business process outsourcing under globalisation: Is the conflict between India and the USA receding?

Abstract

Globalisation accompanied by the rapid development of the information and communication technology (ICT) has largely boosted international trade in services over the past decade or so. Because services account for a higher proportion of production costs, firms are taking every opportunity to go for lower-cost solutions for the provision of business process services. International sourcing of business support services has, therefore, been a preferred solution to the ongoing cost pressures and related skill shortages experienced in many developed countries.

Citation

Dutta, D. (2008), "Business process outsourcing under globalisation: Is the conflict between India and the USA receding?", Chatterji, M. and Jain, B.M. (Ed.) Conflict and Peace in South Asia (Contributions to Conflict Management, Peace Economics and Development, Vol. 5), Emerald Group Publishing Limited, Leeds, pp. 315-335. https://doi.org/10.1016/S1572-8323(08)05020-0