E‐mail overload in the UK workplace

Abstract

Establishes whether e‐mail overload exists in the UK workplace through a series of in‐depth interviews. Evaluates the use of e‐mail and attitudes towards its use in a business environment. Concludes that e‐mail has recently penetrated into organisations as a business communication tool and that the level of seniority in a company impacts on the number of e‐mails sent and received. Establishes that e‐mail overload exists, although it is difficult to say to what extent, as e‐mail usage is sometimes very personal. Devises a set of guidelines to give advice on how to manage incoming messages.

Citation

Ingham, J. (2003), "E‐mail overload in the UK workplace", Aslib Proceedings, Vol. 55 No. 3, pp. 166-180. https://doi.org/10.1108/00012530310472651