Forgiveness in the workplace

Abstract

Most of us have some appreciation for the healing nature of forgiveness in our personal lives, even if we do not always practice it! But, in the world of work it is an act even more rare than the expression of authentic gratitude and appreciation. It is the intention of this paper to show that, in this new economy, which is characterized by escalating speed of change, increasing alienation and a growing search for meaning, it makes good business sense to practice the art of forgiveness. True forgiveness supports the retention of valued employees, allows for greater creativity and innovation, leads to increased profitability, and generates greater flexibility in adapting to changing market conditions.

Citation

Stone, M. (2002), "Forgiveness in the workplace", Industrial and Commercial Training, Vol. 34 No. 7, pp. 278-286. https://doi.org/10.1108/00197850210447282