The Excellent Leader

Abstract

The radical changes necessary among management in a building society to produce a dynamic responsive organisation in altered circumstances are described. Four aspects of excellence – caring for customers, innovation, people and leadership – were at the heart of the drive. A campaign was embarked on, at the heart of which was a two‐day programme for top managers aimed at achieving its goals.

Citation

Wynne, B. (1989), "The Excellent Leader", Industrial and Commercial Training, Vol. 21 No. 3. https://doi.org/10.1108/00197858910133609