Training managers to handle a crisis

Abstract

The best way to prepare an organization for a crisis is to start with the training and work backwards to the development of a manual, because crisis management calls for an instinctive understanding of the psychologies involved and a high degree of flexibility. Outlines a typical development programme to prepare an organization for a major crisis. Describes how to sell such a course to a management already committed to first preparing a plan and the author′s approach as trainer.

Citation

Bl, M. (1995), "Training managers to handle a crisis", Industrial and Commercial Training, Vol. 27 No. 2, pp. 28-31. https://doi.org/10.1108/00197859510082889