Information Needs and Their Satisfaction in a Utility Company

Abstract

Reports results of a study of information needs in a utility company in Saudi Arabia. Selected technical and administrative staff were interviewed and the active involvement of the user group in the study was ensured by enlisting the support of the organization′s top management. The study also served to educate the company staff in the usefulness of information services. As a result of the study the previously traditional library service of the company was upgraded to a sophisticated information centre. The collections of technical and reference sources were increased and services expanded. A programme of user awareness was begun and a computerized information retrieval system established.

Citation

Sattar Chaudhry, A. and ur Rehman, S. (1993), "Information Needs and Their Satisfaction in a Utility Company", Library Review, Vol. 42 No. 1. https://doi.org/10.1108/00242539310023664