Unmasking Multiple Weak Links in the Chain of Command

Abstract

How can one know if a whole chain of managers is weak? In practice, the chain of command seems to handle the logic of effective organisation and control adequately. Usually a single “weak link” manager (a manager whose controllable performance variables are substandard) is easily identified. But what happens when several “weak link” managers are functionally bound together. The multiple indications necessary to unmask multiple weak links are dealt with.

Citation

South, J.C. and Matejka, K. (1990), "Unmasking Multiple Weak Links in the Chain of Command", Management Decision, Vol. 28 No. 3. https://doi.org/10.1108/00251749010140213