The Total Quality Journey: By Invitation Only?
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Abstract
Presents a review of the factors that have inhibited the adoption of total quality management in the USA and recommends new ways of approaching it that require more personal involvement by top management.
Keywords
Citation
Matejka, K., Vonne Brooks, L. and Gates, L. (1993), "The Total Quality Journey: By Invitation Only?", Management Decision, Vol. 31 No. 5. https://doi.org/10.1108/00251749310041841
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited