The role of quality in strategic management
G. Dennis Beecroft
(Institute for Improvement in Quality and Productivity (IIQP), University of Waterloo, Canada)
4068
Abstract
Many organizations treat strategic planning as a confidential exercise. While more and more organizations practice quality improvement initiatives, they fail to see the linkage between quality, productivity and profitability. Therefore, the impact of these improvement efforts does not get integrated into their strategic and business planning processes. Hoshin kanri is an excellent tool for this strategic quality planning exercise.
Keywords
Citation
Dennis Beecroft, G. (1999), "The role of quality in strategic management", Management Decision, Vol. 37 No. 6, pp. 499-503. https://doi.org/10.1108/00251749910278005
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited