Quality control for software warranties: a conceptual and economic perspective

Abstract

Looks at ways software quality can be monitored and improved. Emphasizes the ability to deliver a software warranty by implementing the methodologies of statistical quality control in the software development process. Defines the quality of software, lists quality control activities and outlines the incomplete software life cycle. Provides a case study and looks at the economic value of warranty provision. Concludes that to work it must have good management but it could provide real changes in quality.

Citation

Cope, R.F., Folse, R.O. and Cope, R.F. (1999), "Quality control for software warranties: a conceptual and economic perspective", Management Research News, Vol. 22 No. 7, pp. 30-40. https://doi.org/10.1108/01409179910781742