The User Pays : Cost Billing in a Company Library
Abstract
Discusses the background to the decision to bill users of the library of the Dutch company KEMA on the basis of actual use, and the problems involved. KEMA′s practices are related to the theory as covered in the literature of the past five years. Users have generally reacted positively to the charging system. The library adheres to the four important rules which a library must apply in operating a cost billing system – response time, reliability, competitiveness, and value – but the system is administratively cumbersome. The KEMA library succeeds in covering its costs and so fulfils its task of “providing commercial services with a balanced budget”.
Keywords
Citation
te Grotenhuis, A.J. and Heijnekamp, S.J. (1994), "The User Pays : Cost Billing in a Company Library", Library Management, Vol. 15 No. 4, pp. 17-21. https://doi.org/10.1108/01435129410060310
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited