Integration of library services into the parent organisation

Abstract

Highlights the importance of the integration of library services into the parent organisation particularly during times of dynamic change, insecurity and financial constraints. Explains the benefits and practicalities of an integrative approach to the management of change. Suggests how this approach may be adopted through consideration of four dimensions of service management: the customer bases and their needs, strategic planning and awareness, public relations and performance evaluation. Concludes that the building of partnerships and alliances within organisations helps to build the strength both to maintain stability and also to continue to innovate and develop services to meet the changing needs of the user community.

Citation

Morgan, S. (1998), "Integration of library services into the parent organisation", Library Management, Vol. 19 No. 4, pp. 263-270. https://doi.org/10.1108/01435129810213389