The KMAT: benchmarking knowledge management

Abstract

The knowledge management assessment tool (KMAT) is designed to help organisations make an initial high‐level assessment of how well they manage knowledge. Completing the KMAT can direct organisations toward areas that require more attention, as well as identify knowledge management practices in which they excel. The KMAT proposes ways that four enablers (leadership, culture, technology and measurement) can be used to foster the development of organisational knowledge through the knowledge management process. This process embraces the steps that the organisation takes to identify the information it needs and the manner in which it collects, adapts and transfers that information across the organisation. The model places all the major knowledge management activities and enablers together in a dynamic system. Describes how organisations can have their performance rated and benchmarked with those of other organisations for each of 24 practices.

Citation

de Jager, M. (1999), "The KMAT: benchmarking knowledge management", Library Management, Vol. 20 No. 7, pp. 367-372. https://doi.org/10.1108/01435129910285136