When improvement begins with a C: Creating success through quality is a continuous process

Abstract

Purpose

The paper aims to review the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

Innovation of the continuous quality and continuous improvement sort is not something that can be housed in a particular geographical position. It has to come from people – everyone from top to bottom – buying in on a culture of people's opinions and experiences mattering. The clever company recognizes this and, rather than restrict themselves to relying on the experiences and opinions of a few people at the top of the management structure, creates practices and procedures which allow everyone to have an input into innovation.

Practical implications

The paper provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to digest format.

Citation

(2007), "When improvement begins with a C: Creating success through quality is a continuous process", Strategic Direction, Vol. 23 No. 2, pp. 12-14. https://doi.org/10.1108/02580540710724438