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The effect of discretion, outcome feedback, and process feedback on employee job satisfaction

Bruce McAfee (Professor of Management at the College of Business and Public Administration, Old Dominion University, Norfolk, Virginia, USA.)
Vernon Quarstein (Associate Professor of Business Administration at the College of Business and Public Administration, Old Dominion University, Norfolk, Virginia, USA.)
Alireza Ardalan (Chairman of the Decision Sciences and MIS Department at the College of Business and Public Administration, Old Dominion University, Norfolk, Virginia, USA.)

Industrial Management & Data Systems

ISSN: 0263-5577

Article publication date: 1 June 1995

3389

Abstract

A recent article reported that employees′ performance increased when they were allowed to chose the production method and were provided with the outcome feedback on their performance. Extends that study by analysing the effect of discretion, outcome feedback, and process feedback on employee satisfaction. The results of the experiments indicate that, although providing discretion and outcome feedback improved employee satisfaction, the improvement was statistically insignificant. The more interesting result indicates that satisfaction was significantly improved when employees were provided with process feedback in addition to discretion and outcome feedback.

Keywords

Citation

McAfee, B., Quarstein, V. and Ardalan, A. (1995), "The effect of discretion, outcome feedback, and process feedback on employee job satisfaction", Industrial Management & Data Systems, Vol. 95 No. 5, pp. 7-12. https://doi.org/10.1108/02635579510088128

Publisher

:

MCB UP Ltd

Copyright © 1995, MCB UP Limited

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