Performance measurement in facilities management: driving innovation?
Abstract
Purpose
This paper aims to examine the state of knowledge of performance measurement in facilities management, in particular regarding the concepts underlying benchmarking in relation to its ability to drive innovation in the industry.
Design/methodology/approach
An evaluation of the key issues surrounding performance measurement and the effective application of benchmarking systems are examined, exploring the possibility of applying a benchmarking technique to measure facilities performance.
Findings
The paper suggests that a fully developed performance measurement solution via effective benchmarking can deliver as a business tool in facilities management (FM), whilst acting as a driver in the innovation process.
Practical implications
With the nature of performance measurement having changed over the past few decades, the paper acts as a catalyst to how performance measurement systems and techniques operate within FM and stimulate innovation.
Originality/value
By adopting the notion of innovation to performance measurement, the paper highlights new areas of thought to facilities management and how performance measurement is strategically applied to the industry.
Keywords
Citation
Pitt, M. and Tucker, M. (2008), "Performance measurement in facilities management: driving innovation?", Property Management, Vol. 26 No. 4, pp. 241-254. https://doi.org/10.1108/02637470810894885
Publisher
:Emerald Group Publishing Limited
Copyright © 2008, Emerald Group Publishing Limited