Total quality management in library and information sectors

Abstract

Purpose

The purpose of this paper is to present an overview of total quality management (TQM) in the library and information sectors.

Design/methodology/approach

A review of the literature on TQM concepts was carried out. Focusing on TQM implementation in the library and information sectors, the experiences of libraries adopting this method are also reviewed.

Findings

TQM was initially applied as a management philosophy in the manufacturing sector. Following its enormous success, this philosophy is increasingly being applied in the service sector, including libraries.

Originality/value

The paper provides a useful overview of TQM implementation in the library and information sectors.

Citation

Galyani Moghaddam, G. and Moballeghi, M. (2008), "Total quality management in library and information sectors", The Electronic Library, Vol. 26 No. 6, pp. 912-922. https://doi.org/10.1108/02640470810921664