An Updated Model for Implementing a Quality and Productivity System

Abstract

The Total Quality Management Process (TQMP) is outlined as a development from the original concept of Improving Quality Management Process. The model outlines how to promote more guidance and direction to the organisation involved in a quality transformation effort, the role of the steering committee, the importance of statistics and the role of customers and suppliers. The model emphasises the importance of process as a key determinant of results.

Citation

McLean, G.N. and Persico, J. (1990), "An Updated Model for Implementing a Quality and Productivity System", Journal of Managerial Psychology, Vol. 5 No. 1, pp. 23-32. https://doi.org/10.1108/02683949010002853