The business impact of management attitudes towards dealing with conflict: a cross‐cultural assessment

Abstract

Deals with cross‐cultural issues involved in conflict resolution in a high‐technology corporation based in South‐east Asia. Examines the differences in conflict‐handling styles between Asians and North Americans and how these differences affect management in the corporation. Describes how interventionists working with management discovered that differing cultural approaches to reasoning and handling conflict can lead to organizational ineffectiveness unless there is mutual understanding and the development of shared meanings.

Citation

McKenna, S. (1995), "The business impact of management attitudes towards dealing with conflict: a cross‐cultural assessment", Journal of Managerial Psychology, Vol. 10 No. 7, pp. 22-27. https://doi.org/10.1108/02683949510088755