Best practices at Best Buy: a turnaround strategy

Abstract

Best Buy, the huge retailer of electronics and appliances, was searching for a way to keep itself on an expansion curve yet temper its brashness with some much‐needed management discipline. Retail senior managers began a highly successful, large‐scale change effort that would result in a historic turnaround for the company of 30,000 people with a small team of internal change agents and the support of a consulting team.

Citation

Gibson, E. and Billings, A. (2003), "Best practices at Best Buy: a turnaround strategy", Journal of Business Strategy, Vol. 24 No. 6, pp. 10-16. https://doi.org/10.1108/02756660310509442