Patrons with developmental disabilities: a needs assessment survey

Abstract

Purpose

The purpose of this paper is to determine the library usage, attitudes, and needs of an underserved population – persons with developmental disabilities – and to offer insights to librarians as to how to serve this population better.

Design/methodology/approach

After examining demographic information and national and state statistics, two surveys were conducted with adults with developmental disabilities as the sample population. These surveys included a variety of questions involving library usage and information needs.

Findings

Adults with developmental disabilities do go to public libraries and are entitled to the same quality services provided to all patrons. The surveys show that the primary materials sought by persons with developmental disabilities are books; 78 percent of the clients surveyed go for books compared with 55 percent of the general public. Thirty‐five percent of the clients did not know that libraries offer music and movies to check out, and 96 percent said they did not use the computers.

Research limitations/implications

These surveys were by nature limited by geographical scope and the intellectual capabilities of those surveyed. Similar surveys in other regions could expand the possibilities of future research.

Practical implications

Information gathered from this survey can aid librarians in assisting patrons with developmental disabilities. Suggestions for possible actions are given. These results can also help open a dialogue between librarians and professionals in social services who may not see the library as the valuable resource it is.

Originality/value

According to a literature review included in this article, there has been little research on serving this population. These surveys are the first of their scope, and can lead to better service through better understanding.

Citation

Holmes, J.L. (2008), "Patrons with developmental disabilities: a needs assessment survey", New Library World, Vol. 109 No. 11/12, pp. 533-545. https://doi.org/10.1108/03074800810921340