Quality control circles in the Veterans Administration hospital
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 November 2002
Abstract
In response to residents’ reports of inefficiencies in the Veterans Administration (VA) system, a temporary task force of quality control circles was implemented at a VA hospital. A total of 25 internal medicine residents, on rotation at the VA, were subdivided into four groups. Each group was presented with a different problem, given the components and constraints of the problem, and asked to identify possible solutions. Program results were submitted to the hospital administration. Efforts are now being made to improve the working environment for medical residents.
Keywords
Citation
Canel, C. and Kadipasaoglu, S. (2002), "Quality control circles in the Veterans Administration hospital", International Journal of Health Care Quality Assurance, Vol. 15 No. 6, pp. 238-248. https://doi.org/10.1108/09526860210442001
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited