Communication and the professional image

Abstract

Suggests that poor communication gives rise to more management and human relations problems than all other causes put together. Offers practical steps to improve abilities. Recognises the need to ask questions, project a clear and positive image and make sure people know the why, how and by when answers. Concludes that British middle management is criticised for its lack of professionalism but this could be corrected by improving all levels of communication.

Citation

Youdale, P. (1991), "Communication and the professional image", Executive Development, Vol. 4 No. 3. https://doi.org/10.1108/09533239110137788