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E-business: the illusion of automated success

Patricia M. Janenko (Patricia M. Janenko is a Lecturer at the University of Washington, Seattle, Washington, USA.)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 June 2003

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Citation

M. Janenko, P. (2003), "E-business: the illusion of automated success", The TQM Magazine, Vol. 15 No. 3, pp. 180-186. https://doi.org/10.1108/09544780310469307

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Emerald Group Publishing Limited

Copyright © 2003, Emerald Group Publishing Limited

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