Discovering hidden truths
Abstract
Aims to show how collecting the costs of quality can change the way in which management perceives what is happening in an organization. Defines what cost of quality means. Explains how to establish the cost of quality in all areas of the business, from customer complaints to production yield, capital projects and process control. Concludes that the value of cost of quality evaluations is the challenge it provides to existing attitudes by comparing existing practices against perfection.
Keywords
Citation
Lacey, P. (1992), "Discovering hidden truths", The TQM Magazine, Vol. 4 No. 2. https://doi.org/10.1108/09544789210034293
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited