Regenerating Your TQM Effort: What to Do When It Runs out of Steam
Morris Foster
(From the Change Management Research Centre, Sheffield
Business School, Sheffield Hallam University, Sheffield, UK.)
Stuart Smith
(From the Change Management Research Centre, Sheffield
Business School, Sheffield Hallam University, Sheffield, UK.)
Susan Whittle
(From the Change Management Research Centre, Sheffield
Business School, Sheffield Hallam University, Sheffield, UK.)
David Tranfield
(From the Change Management Research Centre, Sheffield
Business School, Sheffield Hallam University, Sheffield, UK.)
408
Abstract
Total quality (TQ) is likely to fail or run out of steam 18‐24 months into the endeavour and this cycle is likely to repeat itself as the programme progresses. Discusses why this occurs and describes a methodology of resuscitating the total quality management (TQM) programme. This involves, in addition to the traditional approaches to TQ (planning, learning and visionary mindsets) introduction of the transformation mindset.
Keywords
Citation
Foster, M., Smith, S., Whittle, S. and Tranfield, D. (1994), "Regenerating Your TQM Effort: What to Do When It Runs out of Steam", The TQM Magazine, Vol. 6 No. 4, pp. 42-47. https://doi.org/10.1108/09544789410052796
Publisher
:MCB UP Ltd
Copyright © 1994, Company