Quality Management in Police Services

Abstract

The first in a series of articles on “customer oriented policing”. Assesses the value structure necessary for successful implementation of management for quality and productivity improvement. Argues that private sector practices may be applied to the public sector and that customer satisfaction is fundamental to good service. ’Describes the organizational restructuring of the Brighton Police Department, Colorado, USA, the training needed to accomplish customer satisfaction and the remarkable results achieved.

Citation

Galloway, R.A. (1994), "Quality Management in Police Services", The TQM Magazine, Vol. 6 No. 6, pp. 4-8. https://doi.org/10.1108/09544789410073577