Does Quality Control Services?
Abstract
Brief discussion on the importance of quality as a control in the marketplace. Compares the measurement of quality by service providers with the high levels of quality achieved by manufacturers. Questions whether service providers adequately measure the quality of their services. The future offers quality challenges and opportunities for all service providers.
Keywords
Citation
Ridley, J. (1994), "Does Quality Control Services?", The TQM Magazine, Vol. 6 No. 6, pp. 17-18. https://doi.org/10.1108/09544789410073595
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited