Does Quality Control Services?
Jeffrey Ridley
(retired as internal audit manager from Kodak Limited,
England, in 1993. He is currently Professor of Auditing at the South
Bank University, London. On 28 October 1994, he chaired a one‐day
seminar on “Quality in Auditing”, at the South Bank University, organized
jonintly with the British Standards Institution.)
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Abstract
Brief discussion on the importance of quality as a control in the marketplace. Compares the measurement of quality by service providers with the high levels of quality achieved by manufacturers. Questions whether service providers adequately measure the quality of their services. The future offers quality challenges and opportunities for all service providers.
Keywords
Citation
Ridley, J. (1994), "Does Quality Control Services?", The TQM Magazine, Vol. 6 No. 6, pp. 17-18. https://doi.org/10.1108/09544789410073595
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited