Implementing Quality Function Deployment : A Systems Approach
Yunus Kathawala
(Department of Computer and Operations Management, Lumpkin
College of Business and Applied Sciences, Eastern Illinois University,
Charleston, Illinois)
Jaideep Motwani
(Department of Management, L.V. Eberhard Center, Grand
Valley State University, Grand Rapids, Michigan, USA.)
2759
Abstract
Offers an integrative perspective of quality function deployment (QFD), including its benefits and shortcomings. By developing a model that includes within it the antecedents as well as the components of QFD and the potential gains accruing to an organization from QFD, clarifies this competitive tool and helps businesses to realize its importance to compete successfully in the global marketplace. Describes companies that have used QFD.
Keywords
Citation
Kathawala, Y. and Motwani, J. (1994), "Implementing Quality Function Deployment : A Systems Approach", The TQM Magazine, Vol. 6 No. 6, pp. 31-37. https://doi.org/10.1108/09544789410073621
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited