Natural work groups

Abstract

Explains how the collection and subsequent analysis of information on the personal interactions within an organization, and the identification of natural work groups, can provide a powerful diagnostic tool to evaluate the organizational health of a company, measuring internal customer/supplier relationships, the degree of cross‐functional working, the level of teamwork, and the dominant management style.

Citation

Williams, P. (1995), "Natural work groups", The TQM Magazine, Vol. 7 No. 6, pp. 31-36. https://doi.org/10.1108/09544789510103752